Returns & Refunds Policy

At Lumo Mart, customer satisfaction is our priority.

Return Eligibility

You can request a return within 3 days of delivery if:

• Product is damaged

• Product is defective

• Wrong item delivered

Return Conditions

• Product must be unused

• Original packaging required

• Photo/video proof may be required

• Request must be made within 3 days

Non-Returnable Cases

• Change of mind

• Used/damaged by customer

• Missing packaging

• Clearance/discounted items (if mentioned)

Refund Process

• Refund issued after inspection

• Refund via bank transfer / Easypaisa / JazzCash / store credit

• Shipping charges are non-refundable

Return Shipping

If product is damaged or wrong, we may cover return shipping. Otherwise, customer may bear cost.

Return Contact:

Email: asadshah.store@gmail.com
WhatsApp: 03247807199